REFUND & CANCELLATION POLICY
K.A. PAYBRIDGEX SOLUTION (OPC) PVT. LTD.
Registered Office: E-340, Sumel 11, Namaste Circle, Shahibaug, Ahmedabad – 380004, Gujarat, India
Email: kapaybridgex@gmail.com
Website: https://kapaybridgex.in/
Effective Date: 01 September 2026
1. Purpose
K.A. PAYBRIDGEX SOLUTION (OPC) PVT. LTD. (“Company”, “we”, “our” or “us”) is committed to providing transparent and reliable fintech and technology-enabled services to its customers, merchants and business partners.
This Refund & Cancellation Policy explains the circumstances and process under which a customer may request cancellation, refund or reversal of a transaction/service.
2. Cancellation of Services
Customers may request cancellation of a service before the service has been processed or activated.
Once a service has been fully processed, delivered, activated or completed, cancellation may not be permitted except where specifically allowed under the applicable service terms.
Any applicable cancellation charges, processing charges or third-party charges will be communicated to the customer wherever applicable.
3. Eligibility for Refund
A refund may be considered in the following situations:
- The customer has been charged but the requested service was not successfully provided.
- The transaction was unsuccessful but the customer's account was debited.
- Duplicate payment was made for the same service or transaction.
- The Company has received an excess payment from the customer.
- The Company is unable to provide the paid service due to a technical or operational issue attributable to the Company.
- A refund is specifically approved by the Company after review of the transaction.
Refunds will be subject to verification of the transaction and applicable terms and conditions.
4. Non-Refundable Transactions
Refunds may not be available for:
- Services that have already been successfully completed or delivered.
- Transactions cancelled due to incorrect information provided by the customer.
- Charges imposed by banks, payment gateways, card networks or other third-party service providers, where such charges are non-refundable.
- Fraudulent, suspicious or unauthorised transactions where the Company is required to investigate the matter.
- Transactions that are otherwise non-refundable under the specific product/service terms communicated to the customer.
5. Failed Transactions
If a customer's account is debited but the transaction is not successfully completed, the Company will process the matter in accordance with the applicable payment-system rules, banking arrangements and prescribed timelines.
Where applicable, automatic reversal/refund mechanisms may be used. RBI has prescribed turnaround-time and compensation frameworks for certain failed digital-payment transactions.
6. Refund Processing Time
Once a refund is approved, the Company will initiate the refund to the original payment source wherever technically and legally possible.
The actual time taken for the amount to appear in the customer's bank/card/wallet account may depend on the customer's bank, payment gateway, card network or other payment service provider.
The Company will not be responsible for delays caused solely by such third-party institutions.
7. Refund Method
Refunds will normally be made to the same payment method/account from which the original payment was received.
For security and compliance purposes, the Company may request transaction details, identity verification or supporting documents before processing a refund.
8. Refund Request Procedure
Customers wishing to request a refund should contact:
Email: kapaybridgex@gmail.com
The request should contain:
- Customer name
- Registered mobile number
- Transaction ID / Order ID
- Transaction date
- Amount paid
- Reason for refund
- Relevant supporting documents/screenshots, if required
The Company may contact the customer for additional information before taking a final decision.
9. Fraudulent or Unauthorised Transactions
If a customer believes that a transaction was unauthorised or fraudulent, the customer should immediately inform the Company and also contact the relevant bank/payment service provider.
The Company may temporarily hold or investigate a disputed transaction where required for fraud prevention, regulatory compliance or security purposes.
10. Chargebacks and Disputes
Where a payment is disputed through a bank, card network, payment gateway or other authorised payment system, the Company may provide the necessary transaction records and supporting information to the relevant institution for investigation.
The final resolution may be subject to the applicable rules of the relevant payment system, bank, card network or regulator.
11. Grievance Redressal
Customers may first contact the Company through the above-mentioned email address for resolution of any refund, transaction or service-related complaint.
Where a complaint relates to an RBI-regulated entity or payment system participant, the applicable regulatory grievance-redressal mechanism may also apply. RBI's Integrated Ombudsman Scheme, 2026 covers specified regulated entities and requires the customer generally to first approach the concerned regulated entity before approaching the Ombudsman.
12. Policy Changes
K.A. PAYBRIDGEX SOLUTION (OPC) PVT. LTD. reserves the right to modify or update this Refund & Cancellation Policy from time to time.
The updated policy will be published on the Company's website with the revised effective date.
13. Contact Us
For refund, cancellation or transaction-related queries:
K.A. PAYBRIDGEX SOLUTION (OPC) PVT. LTD.
E-340, Sumel 11, Namaste Circle, Shahibaug, Ahmedabad – 380004, Gujarat, India
Email: kapaybridgex@gmail.com
Mobile: 8083612169
© 2026 K.A. PAYBRIDGEX SOLUTION (OPC) PVT. LTD. All Rights Reserved.